Terms of service

Last updated: 24th November 2025

Welcome to Faith & Fae. These Terms of Service ("Terms") outline the rules and conditions for using our website (www.faithandfae.com) and purchasing our products. By accessing the Site or placing an order, you agree to these Terms.

If you have any questions, please contact us.

Overview

Faith & Fae is a brand offering clothing, accessories, homeware, children’s clothing, bags, pouches, and related goods. Our products are designed or curated with care, often made in small batches, using intentional and responsible production methods.

These Terms apply to all visitors, customers, and anyone who uses our Site.

Eligibility

By using this Site, you agree that:

  • You are at least 18 years old, or you have permission from a parent/guardian to use the Site.

  • Any information you provide is accurate and complete.

  • You will not use the Site for illegal or abusive purposes.

Products & Descriptions

We aim to provide accurate product descriptions and photographs. However:

  • Colours may appear differently depending on your device.

  • Small variations may occur in handmade or small‑batch products.

  • Availability may change without notice.

We reserve the right to discontinue or change any product at any time.

Pricing & Payments

Prices are listed in GBP (£) unless otherwise stated.

We may adjust prices at any time. The price shown at checkout is the final charge.

We accept major payment methods through secure processors. By completing a purchase, you confirm that:

  • You are authorised to use the payment method,

  • All billing details you provide are accurate.

Shipping & Delivery

We offer worldwide shipping. Shipping times and costs are displayed at checkout.

Once an order has been dispatched, delivery times are outside our control. Any customs fees, import duties, or taxes applied to international orders are the buyer’s responsibility.

We are not responsible for delays caused by couriers, customs, weather, or other factors beyond our control.

Returns & Exchanges

Our returns and exchanges policy is found on the Returns page of our Site.

To be eligible, items must:

  • Be unused and in original condition,

  • Include all tags/packaging,

  • Be returned within our stated return window.

Some items may be non‑returnable for hygiene or safety reasons; these will be clearly marked.

Kids' Clothing & Safety Disclaimer

While we take great care in the design and selection of children’s clothing and accessories:

  • Parents/guardians are responsible for monitoring safe use,

  • Remove items with ties, tassels, or small parts during sleep or unsupervised play.

Faith & Fae is not liable for improper or unsafe use of children’s items.

Intellectual Property

All content on this Site, including:

  • Designs

  • Logos

  • Photographs

  • Text

  • Graphics

  • Product names

  • Branding elements

...is the property of Faith & Fae and protected by intellectual property laws.

You may not copy, reproduce, or use our content without permission.

You may link to our Site using our brand name or logo only if:

  • It is used in a fair, accurate manner,

  • It does not imply partnership or endorsement without our explicit written consent.

User Behaviour & Prohibited Use

You agree not to:

  • Use the Site for unlawful purposes

  • Attempt to hack, disrupt, or interfere with the Site

  • Reproduce or resell content or products without permission

  • Upload harmful code or attempt to breach security

  • Use automated systems to scrape, collect, or copy content

Our Site currently does not allow user comments or uploads; therefore, behaviour rules apply only to general use of the Site.

Third‑Party Links

We may link to third‑party websites (e.g., shipping partners, social media, payment processors). We are not responsible for:

  • Their content,

  • Their terms or policies,

  • Any harm or issues arising from visiting them.

Use third‑party sites at your own discretion.

Order Refusal & Account Limitations

We reserve the right to:

  • Refuse or cancel orders,

  • Limit quantities,

  • Restrict access to the Site,

  • Block users who violate these Terms or engage in suspicious activity.

If an order is cancelled after payment, we will issue a full refund.

Liability Limitations

To the fullest extent permitted by law, Faith & Fae is not liable for:

  • Losses caused by misuse of products

  • Allergic reactions or sensitivities

  • Delays caused by couriers or customs

  • Loss of data, profits, or business interruption

  • Errors or omissions on the Site

Your use of the Site is at your own risk.

Indemnity

You agree to indemnify Faith & Fae, including its owners, staff, and partners, against claims arising from:

  • Misuse of products

  • Violation of these Terms

  • Breach of laws when using our Site

Privacy & Data Protection

Your use of the Site is also governed by our Privacy Policy, which explains how we collect and safeguard personal information.

By using our Site, you agree to the terms of that policy as well.

Changes to These Terms

We may update or change these Terms at any time. The "Last updated" date at the top indicates when changes were made.

Continued use of the Site after updates means you accept the revised Terms.

Governing Law

These Terms are governed by the laws of the United Kingdom (Northern Ireland). Any disputes will be resolved under these laws.

Contact Information

If you have any questions about these Terms, please contact us.

Thank you for supporting Faith & Fae - a brand built on thoughtful design, positivity, and inclusive style.